Privacy Policy
Last updated: August 2026
At EOS, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or contact us.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you interact with EOS, we may collect information including:
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Company name (where applicable)
- Order history
- Payment information processed through our payment providers
- IP address
- Browser and device information
- Website usage and analytics data
We only collect information that is necessary to provide our services and improve your experience.
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Supply products throughout Europe
- Respond to enquiries and customer support requests
- Manage your account
- Improve our website and services
- Send order confirmations and shipping updates
- Prevent fraud and protect our business
- Comply with legal and regulatory obligations
Where you have provided your consent, we may also send promotional emails about new products, special offers, or company updates. You may unsubscribe at any time.
Payment Information
EOS does not store your complete payment details on our servers. Payments are processed through trusted third-party payment providers using secure encryption technologies.
Cookies
Our website uses cookies to improve functionality, remember your preferences, analyse website traffic, and enhance your browsing experience.
Cookies may also help us understand how visitors use our website so we can continue improving our services.
You can manage or disable cookies through your browser settings at any time.
How We Protect Your Information
We take appropriate technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction.
While no online system can guarantee absolute security, we continuously work to protect the information entrusted to us.
Sharing Your Information
EOS does not sell, rent, or trade your personal information.
Your information may be shared only when necessary with trusted third parties such as:
- Payment providers
- Delivery and logistics partners
- Website hosting providers
- Technical service providers
- Legal authorities where required by law
These providers only receive the information necessary to perform their services.
International Customers
EOS supplies customers throughout Europe. Your information may be processed where necessary to complete your order, provide customer support, or comply with applicable legal requirements.
Data Retention
We retain personal information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal obligations
- Resolve disputes
- Maintain business records
Once no longer required, information is securely deleted or anonymised where appropriate.
Your Rights
Depending on your location and applicable data protection laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict certain processing activities
- Object to marketing communications
- Request a copy of your personal data
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us.
Third-Party Websites
Our website may contain links to third-party websites. EOS is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our website is intended for business customers and adults. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
EOS may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices. Any updates will be published on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
EOS
Email: contact@eurleos.com