Shipping Policy
Last updated: August 2026
At EOS, we are committed to providing reliable and efficient delivery services for customers purchasing used audio visual equipment for sale throughout Europe. This Shipping Policy explains how we process, prepare, and deliver orders.
Delivery Areas
EOS supplies and delivers professional audio visual equipment throughout Europe.
If you are unsure whether we deliver to your location, please contact us before placing your order.
Order Processing
Orders are processed after payment has been successfully received and verified.
Before dispatch, products are prepared and securely packaged to help ensure they arrive in the best possible condition.
Processing times may vary depending on product availability, order size, and operational requirements.
Shipping Times
Delivery times depend on several factors, including:
- Delivery destination
- Courier availability
- Product availability
- Public holidays
- Weather conditions
- Customs procedures where applicable
Estimated delivery times are provided during checkout whenever available. These estimates should not be considered guaranteed delivery dates.
Shipping Costs
Shipping costs are calculated based on several factors, including:
- Delivery destination
- Product dimensions
- Package weight
- Number of items ordered
- Selected delivery service
Shipping charges will be displayed before you complete your purchase.
Order Tracking
Where available, tracking information will be provided once your order has been dispatched.
Customers can use the tracking details supplied by the courier to monitor the progress of their shipment.
Packaging
Professional AV equipment often requires additional protection during transport.
EOS carefully packages products using suitable protective materials to reduce the risk of damage during shipping.
Delivery
Deliveries are made to the shipping address provided during checkout.
Customers are responsible for ensuring that the delivery information is complete and accurate before placing an order.
If delivery cannot be completed because of incorrect information, additional shipping charges may apply.
Receiving Your Order
We recommend inspecting your shipment as soon as it arrives.
If you notice visible damage to the packaging or believe an item has been damaged during transport, please contact us as soon as possible so we can assist you.
Multiple Shipments
Where an order contains multiple products, items may occasionally be shipped separately depending on product availability or packaging requirements.
If this happens, you will be informed where possible.
Delays
Although EOS works with reliable delivery partners, occasional delays may occur due to circumstances beyond our control, including:
- Severe weather
- Transport disruptions
- Customs inspections
- Public holidays
- High shipping volumes
We appreciate your patience should any unexpected delays occur.
Customs and Import Requirements
For deliveries where customs procedures apply, customers may be required to provide additional information requested by the relevant authorities.
EOS is not responsible for delays resulting from customs clearance procedures.
Lost Shipments
If you believe your shipment has been lost, please contact us with your order details.
We will work with the shipping provider to investigate the shipment and assist you as quickly as possible.
Contact Us
If you have any questions regarding shipping, delivery, or your order, please contact us.
EOS
Email: contact@eurleos.com