Warranty Policy
Last updated: August 2026
At EOS, we are committed to supplying quality used audio visual equipment for sale throughout Europe. As specialists in pre-owned professional AV equipment, we believe in providing clear and transparent information about warranty coverage so customers can purchase with confidence.
Warranty Coverage
Warranty coverage may vary depending on the product, manufacturer, product condition, or individual listing.
Where a warranty is included, the applicable warranty period and coverage will be clearly stated on the product page or communicated before the order is completed.
Products Covered
Warranty may apply to professional audio, video, lighting, DJ, stage equipment, and related accessories where specified.
Not every product includes the same warranty coverage due to the nature of used equipment.
Customers are encouraged to review individual product listings before making a purchase.
What the Warranty Covers
Where applicable, a warranty generally covers faults resulting from manufacturing defects or hardware failures that occur during normal use under the stated warranty period.
If an eligible issue arises, EOS will assess the product and determine the most appropriate solution.
Depending on the circumstances, this may include:
- Repair of the product
- Replacement with a similar product where available
- Store credit
- Refund where repair or replacement is not possible
What the Warranty Does Not Cover
The warranty does not normally cover:
- Cosmetic wear consistent with normal use
- Accidental damage
- Improper installation
- Incorrect operation
- Unauthorised repairs or modifications
- Damage caused by misuse or negligence
- Damage resulting from improper transportation after delivery
- Consumable parts where applicable
- Damage caused by external electrical faults or power surges
Making a Warranty Claim
If you believe your product is covered under warranty, please contact EOS with:
- Your order number
- Product name
- A description of the issue
- Photographs or videos where applicable
Providing detailed information helps us assess your claim as quickly as possible.
Warranty Assessment
Once a warranty claim has been received, our team will review the information provided.
Additional testing or inspection may be required before determining whether the issue falls within the warranty coverage.
Customers will be kept informed throughout the assessment process.
Warranty Period
Where a warranty applies, the warranty period begins on the date the customer receives the product unless otherwise stated.
The warranty period cannot be extended by repairs or replacement unless required by applicable law.
Customer Responsibilities
To maintain warranty eligibility, customers should:
- Use equipment according to the manufacturer’s recommendations.
- Install equipment correctly.
- Protect products from misuse and accidental damage.
- Avoid unauthorised repairs or modifications.
- Retain proof of purchase.
Limitation of Warranty
This Warranty Policy applies only to the original purchaser unless otherwise specified.
Warranty coverage is limited to the terms described in this policy and any additional information provided on the relevant product page.
Nothing in this policy limits any statutory consumer rights that apply under the laws of your country.
Our Commitment to Quality
EOS is dedicated to supplying reliable used professional audio visual equipment from trusted industry brands. Every product listing is prepared with transparent specifications and condition details to help customers make informed purchasing decisions before placing an order.
Our goal is to provide dependable equipment, professional service, and long-term value to customers throughout Europe.
Contact Us
If you have any questions regarding this Warranty Policy or need assistance with a warranty claim, please contact us.
EOS
Email: contact@eurleos.com